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The quality of a service all comes down to how it is structured and delivered. The City of Parramatta offers services via a Person Centred Approach (PCA) and Wellness Model.
PCA and wellness models
The PCA and Wellness models are evidence based and embrace Social Role Valorisation (SRV) research, which underpins how services can best be provided to vulnerable people.
This enables us to deliver outcomes to assist people to obtain the good things in life including:
- family
- home
- friends
- safety
- security
- good health
- respect
- being treated as an individual
- active participation, and
- having their contributions valued.
It also allows staff to make informed evidence-based changes to improve our service.
